Some of the applications written by TokenWorks may trigger a false positive for a virus/trojan/malware from the Symantec suite of products, including Norton Anti-Virus.
The TokenWorks apps are installed on the C: drive:
C:\Tokenworks\IDVisorSentry
C:\Tokenworks\IDVisorSyncConsole
C:\Tokenworks\IDWedgePro
C:\Tokenworks\AgeVisor
C:\Tokenworks\AgeVisorTouch
use one of the following links to submit a report to Symantec about the false positive you are encountering:
https://submit.symantec.com/false_positive/
or
https://submit.symantec.com/false_positive/standard/
The submission will require you to upload a copy of the exe from one of the above directories, that is causing the anti-virus alert. You will be notified by Symantec, with a receipt via email with further details on the process.